DATA PRIVACY NOTICE
TEG VENUES UK DATA PRIVACY NOTICE
Purpose of this data privacy notice
We are committed to protecting your personal data and being transparent about what information we hold about you.
Using personal data allows us to develop a better understanding of our patrons and in turn to provide you with relevant and timely information about the work that we do – both on and off stage.
The purpose of this policy is to give you a clear explanation about how we collect and use the information we collect from you directly and from third parties.
We use your information in accordance with all applicable laws concerning the protection of personal data. This policy explains:
Additional privacy information for talent, artists, musicians performers, sportspersons, their touring parties, agents, managers, and other related parties is also contained below.
Who we are
TEG Venue UK Limited is the data controller responsible for the collection and processing of your personal data. Our company number is 09331751 and we are registered with the Information Commissioner’s Office under reference ZB551123. We own and operate venues including Camden Assembly, The Globe, The Mill, Tramshed, and XOYO.
We collect various types of information and in a number of ways. This may include:
Information you give to us
Information about your interactions with us and our event partners
Sources of personal data
We will receive your personal data when you provide it to us yourself or when you use or purchase one or more of our services.
We also receive personal data about you from third parties. Third parties who provide us with personal data about you include:
We may combine any personal data about you that we receive from you and from third parties. Also, from time-to-time, we collect personal data about individuals who are not customers. For example, where we collect the name and business contact details of a person who is the contact in a government agency or company with whom we deal. Our policy is to only use personal data collected from non-customers for the main business purpose for which it was collected.
How we collect, hold use, and disclose your personal data
We collect personal data in order to organise, hold, and promote events and our other business interests. When we collect and process personal data, we do it in ways permitted by data protection law. These are known as ‘lawful bases. Our lawful bases for processing your personal data include:
If we process your personal data based on your consent, you can withdraw your consent at any time.
Our legitimate interests. This may include:
There are certain circumstances under which we may disclose your personal data to third parties either to process personal data on our behalf or so that they can ‘control’ that personal data for their own purposes. These circumstances may include:
We are part of an international group of companies within the TEG Pty Limited (TEG) group. We may disclose data to other TEG group companies and their contractors (such as data management providers). TEG group companies include TEG Live Europe Limited, Ticketek UK Limited, Ticketek Pty Ltd, Propaganda Promotions Limited, Imagine This (Live) Limited, TEG Dainty Pty Ltd, TEG Live Pty Ltd, and any entities that may in future become part of the TEG group of companies or in which TEG may have an interest. We may disclose your personal data to these entities for the purposes of, for example, responding to customer enquiries, ensuring that information collected is accurate, complete and up to date, producing anonymised and aggregated information for the benefit of other TEG companies, and enabling us and other TEG companies to better understand and meet your needs and interests. TEG may also use its affiliated companies and their contractors to process personal data on TEG’s behalf including where TEG has outsourced certain services to them – for example where we have one contact person within our group in the UK for data protection queries and compliance.
Security of your personal data
We have in place appropriate safeguards (both in terms of our procedures and the
technology we use) to keep your personal data as secure as possible. We will ensure that any third parties we use to process personal data on our behalf will do the same.
International transfers of your personal data
We are a part of a global group of companies and our events involve artists and other event partners from across the globe. As such, the data that we collect from you may be transferred to, and stored at, a destination outside the United Kingdom.
Your personal data may also be processed by staff operating in Australia or elsewhere outside the United Kingdom working for us or third-party data processors. Such staff or third parties may be engaged in, among other things, the provision of our services to you, the processing of transactions and/or the provision of support services.
Any such transfer will be performed with appropriate safeguards prescribed by data protection law. This will include transfers made where an ‘adequacy’ decision has been made by a relevant government or regulatory body, or the use of standard international data transfer agreements or standard contractual clauses endorsed by applicable governmental or regulatory bodies.
How long your personal data will be kept?
The length of time for which we retain your personal data will depend on the nature of the information and the reasons for its use. We will retain your information for as long as is necessary in order to enable you to attend our events or where you have asked us to send you promotional material concerning our events, for as long as you have provided your consent. We may need to keep some information for longer periods of time. For example, we may keep records of ticket sales for legal and accounting reasons for longer periods of time. We will not retain your personal data for any longer than is allowed by applicable data protection law.
In some circumstances we will retain your personal data for a shorter period, including recorded CCTV footage from our events and venues generally for no longer than 31 days, unless we are required to retain it for longer (for example, if we are investigating an incident, or have been asked to retain specific CCTV footage for a longer period by government or law enforcement officials).
You have rights in relation to our use of personal data that concerns you. If you wish to exercise these rights, please contact us on the details provided in this data privacy notice.
You have the right to unsubscribe to marketing
You have the right to unsubscribe to direct electronic marketing messages at any time. Please follow the links on the emails you receive.
You have the right to be informed
We have a legal obligation to provide you with concise, transparent, intelligible, and easily accessible information about your personal data and our use of it. We have written this policy to do just that, but if you have any questions or require more specific information, you can get in touch with us.
You have the right to access your personal data
You have the right to ask us to confirm whether or not we hold any of your personal data. If we do, you have the right to have a copy of your information and to be informed of the following:
You have the right to correct any inaccurate or incomplete personal data
You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. Please contact us if you wish to do so.
You may have the right to be forgotten
You have the right to ask us to erase your personal data in certain circumstances. We may not be able to delete your information if we are required to keep it for legal reasons or certain other reasons. If we cannot comply with your request, we will explain to you the reasons why.
You may have the restrict our data processing
You have the right to ask us to restrict the processing of your personal data in certain circumstances. We may not be able to delete your information if we are required to keep it for legal reasons or certain other reasons. If we cannot comply with your request, we will explain to you the reasons why.
You may have the right to data portability
You limited circumstances you may have the right to ask that we transfer the personal data you gave us to another organisation or to you. If we cannot comply with your request, we will explain to you the reasons why.
You have the right to withdraw your consent
If we are processing your personal data based on your consent for us to do so, you have the right to object at any time. To withdraw your consent to direct electronic marketing messages, please click on the link contained in the relevant message.
Changes to this privacy notice
If we change this data privacy notice, we will post the changes on this page and may place notices on other pages of the website.
Contacting us and making a complaint
If you would like to contact us or to complain about our collection or use of your personal data, you can do so:
The Information Commissioner’s Office is the supervisory authority for data protection in the United Kingdom. You can contact the Information Commissioner’s Office:
You can find more information at https://www.ico.org.uk
In the course of its business, TEG Live Europe may also processes personal data relating to talent, artists, musicians, performers, sportspersons, their touring parties, agents, managers, and other related parties. We may collect the following categories of personal data:
We may collect personal data directly from you or from authorised agents, representatives, or third parties involved in your engagement with us, such as talent agencies, management companies, or other companies with whom you may have a relationship. We may also collect personal data relating to you from publicly available sources.
Purposes of Data Processing
We process your personal data for the following purposes:
Legal Basis for Processing
We rely on the following legal bases for processing your personal data:
Data Sharing and Disclosure
We may share your personal data with the following categories of recipients:
Last updated 1 June 2023